Mystic is an open source trouble ticket system written in ruby on rails(RoR). It is designed to be fast, flexible and customizable. It also provides a simple, easy to use interface that's quite intuitive.
Mystic is a property of Mystic respective authors, vendors and developers. You can download Mystic for your hardware. If you want to use Mystic for other purpose, Please contact the authors, vendors and developers of Mystic.